Virtual Assistant Services
Social Media Management
• Setting up new Pages/Accounts/Groups
• Promoting Posts across Various Social Media Channels
• Creating Posts
• Monitoring Engagement
• Replying to Messages, Mentions & Comments
• Designing Banners, Headers & Backgrounds
• Researching Popular Hashtags for Clients Niche
• Creating and Running Ad Campaigns
• Setting up Social Scheduling Tools
• Uploading Content
• Writing or Updating Business Pages & Profiles
Project Management
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Activity and Resource Planning
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Co-ordinating and organising a project team
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Time Management
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Cost Estimating
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Monitoring Progress
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Managing reports and documentation
Customer Services
• Providing Quotations
• Processing Orders
• Issuing Refunds/Credit Notes
• Covering Live Chat
• Following up on Orders and Collating Feedback
• Chasing Outstanding Payments
• Updating Customer Records
• Setting Up or Updating CRM System
Personal Assistant
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Acting as a first point of contact, responding to emails
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Making Appointments & Calls
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Arranging Travel
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Diary Management
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Organising events and conferences
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Reminding you of important tasks and deadlines
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Implementing and maintaining procedures
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Implementing and maintaining administrative systems
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Liaising with staff, suppliers and clients
Administrative Support
• Building & Managing Databases
• File Management
• Data Entry
• Creating Reports, Forms, Documents and Presentations
• Drafting Letters & E-mails
• Setting up Spreadsheets
• Audio Transcription
Email & Inbox Management
•Responding to Common Questions
• Categorising & Flagging Important Messages
• Following up on Sent E-mails
• Deleting Spam
• Unsubscribe from Unwanted Mailing Lists
• Forwarding Messages to other team members as required
• Drafting Responses
• Business E-mail Configuration