Virtual Assistant Services

Social Media Management

​• Setting up new Pages/Accounts/Groups
• Promoting Posts across Various Social Media Channels
• Creating Posts
• Monitoring Engagement
• Replying to Messages, Mentions & Comments
• Designing Banners, Headers & Backgrounds
• Researching Popular Hashtags for Clients Niche
• Creating and Running Ad Campaigns
• Setting up Social Scheduling Tools
• Uploading Content
• Writing or Updating Business Pages & Profiles

Project Management

• Activity and Resource Planning

• Co-ordinating and organising a project team

• Time Management

• Cost Estimating

• Monitoring Progress

• Managing reports and documentation

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Customer Services

​• Providing Quotations
• Processing Orders
• Issuing Refunds/Credit Notes
• Covering Live Chat
• Following up on Orders and Collating Feedback
• Chasing Outstanding Payments
• Updating Customer Records
• Setting Up or Updating CRM System

Personal Assistant

• Acting as a first point of contact, responding to emails

• Making Appointments & Calls

• Arranging Travel

• Diary Management

•  Organising events and conferences

• Reminding you of important tasks and deadlines

• Implementing and maintaining procedures

• Implementing and maintaining administrative systems

• Liaising with staff, suppliers and clients

Administrative Support

• Building & Managing Databases

• File Management

• Data Entry

• Creating Reports, Forms, Documents and Presentations

• Drafting Letters & E-mails

• Setting up Spreadsheets

• Audio Transcription

Email & Inbox Management

•Responding to Common Questions

• Categorising & Flagging Important Messages

• Following up on Sent E-mails

• Deleting Spam

• Unsubscribe from Unwanted Mailing Lists

• Forwarding Messages to other team members as required

• Drafting Responses

• Business E-mail Configuration